Salon Policies

Cancellation Policy

 A credit card is required to be kept on file to schedule an appointment. Cancellation fees will be charged to the card you provide. 

Your appointments and convenience are of high importance to us. We realize that at times unexpected circumstances may require schedule adjustments. If you need to cancel an appointment, we respectfully require that you provide at least 24-hours’ notice. 

A cancellation or request to reschedule made less than 24-hours in advance will invoke a cancellation fee amounting to the cost of the scheduled service (s). 

Latecomer Policy

 Should you arrive more than 15 minutes late for your appointment, we cannot guarantee that we will provide the service. If we cannot accommodate you, the same cancellation fee will be charged. We will try our best to reschedule your appointment for another time that suits you. 

No Show Policy

 Please be advised that our salon has a no-show policy whereby any no shows will be charged for the full amount of the service(s) scheduled.  

Service Guarantee

 Your satisfaction is our highest priority. If you are not completely contented, please let us know during your treatment or within 48 hours after your service has been performed. All services are non-refundable, but we are committed to making any needed corrections free of charge.  

Gift Certificate Policy 

Gift certificates may be purchased at our Salon. Please present the Gift Certificate at checkout. We are not responsible for lost or stolen gift certificates.  Gift certificates are non-refundable and cannot be redeemed as cash.   

Retail Policy

 All sales are final.    

Health History

 For your comfort and safety, please notify our specialists if you have allergies, any physical issues, or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately.   

Right To Refuse Service

 Our salon staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.